The 15% First-Time Customer Discount is applied at checkout for eligible regular-priced services. The discount is valid for first-time customers only and does not apply to service packages, promotions, or other special offers. It cannot be combined with any other discounts.

Purchasing a gift card is easy! Click "Book Now" at the top right corner of our homepage, select any QQ Nails & Spa location, then click "Gift Card" in the top right of the booking window. Choose your gift card amount, enter the recipient's information, and complete your payment. Please make sure the recipient's email address is entered correctly. Gift cards are also available for purchase at any QQ Nails & Spa location.

Removal is complimentary only when the same service is being performed again. For example, gel polish removal is included with a new gel polish application, and dip powder removal is included with a new dip powder application. If you are not receiving the same service, removal fees will apply. Removal services include gel polish, dip powder, UV gel, hard gel, Gel-X, acrylic, and other nail enhancements.

All sales are final. We do not offer refunds for services. However, if you experience chipping or lifting within five days of receiving a regular polish service or within seven days of receiving a gel service, please contact the location where your service was performed as soon as possible to request a repair. You may also email photos of the affected nails to inquiries@qqnailspa.com.

Appointments may be cancelled or rescheduled up to 24 hours before your scheduled appointment without penalty. Cancellations or reschedules made within 12 hours of the appointment are subject to a 30% cancellation fee of the scheduled service total. Late reschedules are considered late cancellations. If you reschedule your appointment within 3 days, your cancellation fee can be redeemed as store credit. Appointments requiring a deposit are subject to a non-refundable deposit if cancelled.

We allow a 15-minute grace period for appointments. If you think you will be more than 15 minutes late, please contact the salon as early as possible so we can try to accommodate you. Depending on your arrival time, your service may need to be adjusted to fit the remaining appointment time or your appointment may need to be rescheduled. After 15 minutes, we may no longer be able to accommodate your appointment.

Guests who do not arrive for their appointment without prior notice will be charged 30% of the reserved service total, minus any deposit already paid. This policy allows us to accommodate other guests waiting for appointments.

Yes! If you would like to add additional services but don't see availability while booking online, simply leave a note before completing your reservation. You may also contact your preferred store directly for assistance.